Saturday, 8 May 2010

customer care less

Re: Captain kirk's comments

It is interesting to note that a number of years ago the Captain, myself and Andrew C went to see the SanFrancisco 49ers play the Miami Dolphins at Wembley Stadium. Unimpressed by the refreshments available we wrote to the NFL and we received a timely response from Pete Rozzelle Commissioner of The NFL.

The matter of us not liking luke warm Budweiser pales into insignificance in comparison to the issue raised by Kirk , but the fact that we got a response from the head of such a large organisation is an example of customer care that AFC should take heed of.

It will be interesting to see IF, and from whom, a response comes to the Captain from Arsenal Football Club.
http://www.youtube.com/watch?v=gfzLyPqko8w

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